Your Journey

  • Step 1 – Quiz time

    10 quick questions to help you to decide if this is right for you, right now. Ready for the change? Move on to step 2. Unsure? Pop back and re-take in 6 months

  • Step 2 – Let’s talk

    Give us a call, find out more about us and pick our hospitality brains

  • Step 3 – Get the kettle on

    It’s time to meet up and really get to know each other to see if we all think this could work.

  • Step 4 – It’s a deal

    We’ll send a clear outline of all costs and contracts for everyone to sign

  • Step 5 – Moving in day

    Time to step back, start to relax and trust in our expertise

  • Step 6 – Why, Who, What, When

    Presentations to your staff to keep them all in the loop

  • Step 7 – Down to detail

    In-depth audits (sales, HR, front desk, purchasing & distribution, finance, H&S, revenue etc.) will tell us what needs to change and inform our action plan

  • Step 8 – Plans into action

    With clear objectives and detailed action plans, key areas are tackled one step at a time

  • Step 9 – Review & reflect

    Performance is regularly reviewed against KPIs and balanced scorecards

  • Step 10 – Monthly meet

    We’ll meet with you each month to share detailed management reports and predictions.