Operational Support

The effective day-to-day management of your hotel is crucial to your success. And, with the myriad decisions, responsibilities and tasks involved, this is no easy task. We’ve worked with many owners who simply find the reality of day-to-day management too much, preferring instead to take a step back and leave the everyday responsibilities to us.

Shipshape & running like clock work

As your management partners, we will work with your people to ensure that every aspect of your hotel runs like clockwork. Once we’ve undertaken our detailed audits we will then use this information to make changes to your existing operations. Every change we make will be for the good of your hotel and we will ensure that the right people are doing the right job, in the right way and at the right time.

Operational focus includes:

  • Management structure
  • Staff roles (skills, dedication & attitude)
  • Customer service delivery
  • Reporting procedures
  • Operational cost control
  • Forecasting & business planning
  • Diary management
  • Sales techniques & booking procedures
  • Guest satisfaction measurement
  • Conference and banqueting
  • Food & drink sales
  • Bookings procedures
  • Client communications
  • Online presence

Whilst we never make changes for the sake of it, it is worth pointing out that we’ve never worked in a hotel where everything has stayed exactly as it was before we arrived. So you need to be prepared to step back from certain decisions and trust in our expertise. You can rest assured that every change we make and every process or system that we implement is done for sound commercial reasons and that without them your return will diminish.

Free yourself from the stress of day-to-day operations and boost profitability by leaving us to make positive operational changes and take care of everything.

Get in touch

Like to know more? Click on the link below

Contact us
mamoOperational Support