People

We bang on about people being the heart of every business, so here’s our bunch of hospitality geeks (no anoraks we promise) and a bit of info about us all which will hopefully leave you suitably impressed.

Nigel Atkinson – Principle Director

Shining standards & limiting liabilities

Nigel’s pedigree is 100% thoroughbred! During his time as a high level consultant for big names such as morethenhotels, Hilton, Holiday Inn and HM Forces (stand by your beds!), Nigel could be found sharing his anorak worthy knowledge of all things risky (think health & safety, risk management, asset management, development & design and ongoing property maintenance).

Having successfully run his own hotel and worked as General and Area Manager with Stakis, Nigel understands the realities, the challenges and the daily detail of running a successful venture. And, he knows what it takes to step away and hand over the reins to someone else.

With Nigel’s support your hotel will conform to the very latest changes in health and safety legislation and your building will be maintained to the very highest standards. His focus will be on preserving super high standards at the most cost effective price and in the most efficient way. Plus, if a new build is on the cards Nigel’s your man. His will advise and support your development, from start to finish.

Robin Ford, Operations Director

Waiving the magic wand to deliver great results

Robin comes armed with a hefty dose of hospitality management experience, which is great news for you. A quick tour of Robin’s CV includes senior roles within IHG owned, managed and franchised estate across the UK, Australia and Ireland plus a background at Marriott and Macdonald Hotels & Resorts.

In his role, Robin heads up the group portfolio, responsible for driving the business forward, outlining the group strategy and accountable for delivering excellence in performance across all business regions.

Having a wealth of both operational, management and leadership experience, he is immensely passionate about driving owner returns, maiming your business and driving people led performance through innovation and leadership of the teams.

Rebecca Delorme, Group Sales Director

Bums on seats, heads on beds

OK, so your hotel is all 5 star shiny, every H&S regulation has been ticked and double ticked, your napkins are pressed, your cutlery is polished and your staff are all smart and smiley. Now all you need are all those lovely guests. Cue Rebecca!

With extensive sales and marketing experience, gained with the likes of Worcester Warriors and Intercontinental Hotel Group, Rebecca is on hand to help you spread the word and shout from the hills that your hotel is the place to stay. You can also count on Rebecca’s support to develop strong agency relationships, secure preferential rates and build your brand in the travel trade.

It’s all about getting you known, liked and trusted, about getting people through your doors and then keeping them coming back, time and time again.

Ian Gilmore, Property & Risk

Reducing risk, protecting profit

For all things health and safety and property maintenance, think Ian.

Working alongside Nigel (that’s one formidable H&S tag team), Ian applies his 30 years worth of experience to ensure that your hotel is shipshape, compliant and cost effective. There’s not much he doesn’t know about risk management and he’s a total charmer when it comes to securing the best deals and contracts.

“I love getting down to the detail, which is a good job really because health and safety can make or break a business. There are a lot of areas to consider and it’s a painstaking process if you don’t do it every day. This is why our owners love having us on board. They can sit back safe in the knowledge that everything complies and no stone is left unturned.”

Georgina Houghton, Revenue Manager

Minimising cost, maximising profit

How can you make sure that you are selling the right rooms to the right clients, at the right times and the right price?

You ask Georgina!

Georgina’s knock out knowledge of revenue management systems and practices, online distribution channels and yield strategies will see your profits soar and your hotel soon outranking the rest. Your staff will know the systems and procedures inside out, so that you are always ahead of the revenue game.

Hotel & leisure through and through, Georgina’s early operational experience means that she fully understands the day to day running of a hotel like yours. She has revenue managed new builds, trained extensive numbers of staff and developed countless revenue strategies. This wealth of experience spans a wide variety of hotels including budget, full service, corporate, leisure, independents and franchised brands (think Best Western, Whitbread, Ramada, IHG). In short, she knows her revenue stuff.

So, if you like the idea of cutting costs, powering profits and rocketing rankings, you’ll be a big fan of Georgina.

Emma Smith, HR Manager

Harnessing people power

“When you look after your people, they look after your business.”

As Regional People Development Manager for De Vere and Village Hotels, People and Development Assistant Manager at Malmaison and Hotel du Vin and now as HR Manager for us, Emma’s passion for people is evident.

She knows that loyal staff mean happy and loyal customers and that people really are your route to success. She has even developed the ‘Evolve People Plan’ to ensure your hotel and its people evolve together.

Of course, becoming an employer of choice doesn’t happen overnight, it involves a great deal of hard work, years of understanding and requires far more than just compliance. So, when Emma and her team bagged Village Urban Resorts the Catey Best Place to Work award 2014, they were more than a little chuffed.

The good news is that you now have Emma on your side. Just imagine how chuffed you’re going to be when your hotel continues to attract, develop and retain the very best talent around.

mamoPeople